Willis Allen Brings A New Key Member to its Staff

Coronado & Metro Branch Manager, Robert Luciano

We are pleased to welcome Robert Luciano to our WARE family as an office manager at our Metro and Coronado locations. With more than 12 years of experience as an agent, manager, and mentor, Robert brings a wealth of knowledge to the table. Robert, a Local San Diegan, places a high value on education and fostering a cohesive office atmosphere. 

Q: What excites you the most about joining the Willis Allen family as an office manager?

A: “Over the years, I have heard a lot about Willis Allen. By joining the brokerage, I was able to gain a deeper understanding of who they truly are as a company. Meeting the agents individually and learning how strongly they feel about the culture that Andy Nelson and Jane Granados put together is the type of atmosphere that I can see myself expanding and growing in. I am looking forward to the years ahead.”

Q: How would you describe your management style?

A: “I believe agents should come first, so I would say agent-centric. I place a lot of value on education, and this company allows that type of focus, which is great. I’m committed to letting agents know I’m here to help them and that I’ll be there for them every step of the process.”

Q: What do you believe are the key strengths of an office manager?

A: “I find the best managers are those that care about their agents the most. I work for the agents, they don’t work for me. Although we have key people in place for the contractual side of things, it’s still a good idea for managers to be familiar with contracts. I would say being educated and reliable are important traits, as well as the capacity to support people through the hard situations in an escrow and celebrate the wins as well. To know we are there as a team should be a key strength in a manager in any industry.”

Q: Are you familiar with the Metro and Coronado areas?

A: “I became familiar with the island and a lot of its culture and surroundings in 2016 while managing an office in Coronado for a different brokerage for a year. I’ve been selling real estate since 2010, and I’ve worked in a number of offices in Metro, so I have a good understanding of the area. The atmosphere here and the people that work at the Metro office are simply amazing.” 

Q: What motivated you to pursue a managerial position?

A: “For me, it would have to be Brian Barber, the first manager I worked with after becoming an agent in 2010. Brian was very tentative and helped shape me into the person I am today. He provided constant support to the agents in the office, gave us all coaching, and led excellent office meetings. He inspired me to want to be a part of something great and greater. I found myself keeping the newer agents on track by assisting them with some of the tools the company provided. I discovered that I genuinely loved helping others and that this was the direction I wanted to go. He set me up to work with the management team and eventually advanced to the position of assistant manager, which served as the foundation for my decision to pursue management as a career.”

Q: What is your definition of success?

A: “For me, my definition of success is knowing that I provided more for my children or given my children a better chance at life than I was given. Putting them in a better position, helping them understand things more, supporting them more, and participating in their lives. Whether that means coaching them in sports or going to church, I know I’ve succeeded when they have achieved something more than what I could have.”

Q: What energizes you the most about your career? 

A: “I feel the most energized when motivating others. The more opportunities I have to inspire others to want to be better, kinder, and work harder. I have more energy the more people I’m around. For me, it would have to be the ability to motivate, educate, and encourage others to continue to love this industry as much as I do.” 

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